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Refund Policy
At AinaSewingPatterns, we strive to provide you with the highest quality sewing patterns and exceptional customer service. We want you to be completely satisfied with your purchase. However, we understand that circumstances may arise where a refund is necessary. Please carefully review our refund policy below:
- Digital Products: Due to the nature of digital products, we generally do not offer refunds or exchanges. Once a digital product is downloaded or accessed, it cannot be returned or refunded.
- Quality Assurance: We take great care in ensuring the accuracy and quality of our patterns. If you encounter any technical issues or errors with your downloaded pattern, please reach out to our customer support team at [email protected] within 14 days of purchase. We will investigate the issue promptly and provide a resolution or replacement if necessary.
- Customer Support: We are here to assist you throughout your sewing journey. If you have any questions, concerns, or need guidance regarding our patterns, please don’t hesitate to contact our customer support team at [email protected]. We are dedicated to providing you with timely and helpful assistance.
- Exceptional Circumstances: In rare cases where extenuating circumstances arise, such as accidental duplicate purchases, unauthorized transactions, or other unforeseen situations, we will review refund requests on a case-by-case basis. Please contact our customer support team with detailed information regarding your situation, and we will assess it with fairness and consideration.
Please note that our refund policy applies solely to purchases made directly through our website or authorized platforms. If you purchased our patterns from a third-party retailer, their refund policy will govern your purchase.
We encourage you to carefully review the product descriptions, sizing information, and sample images before making a purchase. If you have any questions or need further clarification, please reach out to our customer support team, and we will be happy to assist you.
Thank you for choosing AinaSewingPatterns for your sewing pattern needs. We appreciate your understanding and support.