Privacy Policy

Data Controller

Information We Collect

We collect personal information from our customers in order to provide our services and improve their experience on our website. This may include the following categories of data:

• Full name
• Email address
• Billing and shipping address
• Payment details (processed securely via authorised third-party payment processors)
• Order history and preferences
• Communication records
• Website usage data — including IP address, browser type, device information, and cookies

How We Use Your Information

The personal information we collect is used solely for the following purposes:

• Order Processing — To process and fulfil orders, arrange delivery, and provide purchase-related customer support.
• Customer Support — To respond to enquiries and provide assistance when required.
• Marketing Communications — With your explicit consent, we may send promotional emails regarding our products, offers, or updates. You may unsubscribe at any time.
• Personalisation — To tailor website content and recommendations to your preferences and interests.
• Website Improvement — To analyse usage patterns and trends in order to enhance functionality and user experience.
• Legal Compliance — To fulfil our obligations under applicable laws, regulations, or court orders.

Legal Basis for Processing

We process your personal data on the legal bases of performance of a contract (in connection with order processing and delivery) and your consent (for marketing communications and personalised website experiences). You have the right to withdraw your consent at any time, without affecting the lawfulness of any processing carried out prior to withdrawal.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, it is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and access controls. Please note that no method of electronic transmission or storage is entirely secure, and we are unable to guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website usage, and personalise content. By continuing to use our website, you consent to the placement of cookies. You may manage or withdraw your preferences at any time through your browser settings.

Third-Party Services

We may engage trusted third-party service providers — such as analytics platforms or advertising partners — to assist with website operations and to help us better understand user behaviour. These providers may collect information about your online activity over time and across different websites. We encourage you to review the privacy policies of any such third parties for a full understanding of their data practices.

Sharing of Information

We do not sell, trade, or transfer your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist in the operation of our website and the fulfilment of orders. All such providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose beyond those we have specified.

Your Rights

Under applicable data protection legislation, you have the right to access, rectify, restrict, or request the erasure of your personal information. You also have the right to object to the processing of your data. To exercise any of these rights, or for any enquiries regarding the handling of your personal information, please contact us using the details provided in section i.

AinaSewingPatterns  ·  San Sebastián, Spain