Refund Policy
AinaSewingPatterns
Refund Policy
At AinaSewingPatterns, we are committed to providing the highest quality sewing patterns and exceptional customer service. We want you to feel confident in every purchase. Please read our refund policy carefully before proceeding.
1.
Digital Products
Due to the nature of digital products, we are generally unable to offer refunds or exchanges. Once a pattern has been downloaded or accessed, it cannot be returned or refunded. We kindly ask that you review all product information thoroughly prior to completing your purchase.
2.
Quality Assurance
We take great care in ensuring the accuracy and quality of every pattern we offer. Should you encounter any technical issues or errors with a downloaded pattern, please contact our customer support team at ainasewingpatterns@gmail.com within 14 days of purchase. We will investigate promptly and provide a resolution or replacement where appropriate.
3.
Customer Support
We are here to support you throughout your sewing journey. For any questions, concerns, or guidance regarding our patterns, please do not hesitate to reach out to us at ainasewingpatterns@gmail.com. We are dedicated to providing timely and thoughtful assistance.
4.
Exceptional Circumstances
In rare cases involving extenuating circumstances — such as accidental duplicate purchases, unauthorised transactions, or other unforeseen situations — we will review refund requests individually. Please contact our support team with full details of your situation, and we will assess it with fairness and care.
This refund policy applies solely to purchases made directly through our website or authorised platforms. If you purchased a pattern through a third-party retailer, their own refund policy will apply.
We encourage you to review all product descriptions, sizing information, and preview images before purchasing. If you have any questions, our team is always happy to help before you commit.
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AinaSewingPatterns · San Sebastián, Spain