AinaSewingPatterns

Refund Policy

At AinaSewingPatterns, we aim to provide high-quality digital sewing patterns and clear product information so that you can purchase with confidence. Please read this Refund Policy carefully before completing your order.

1. Digital Products

Our sewing patterns are digital products supplied as downloadable files. Because digital content cannot be physically returned once it has been supplied or accessed, purchases are generally final, subject to any rights that cannot be excluded under applicable law.

Please review the product description, size range, included file formats, technical information and preview images carefully before purchasing.

2. Technical Issues & Pattern Errors

We take care to check the accuracy and quality of our sewing patterns and downloadable files. If you experience a technical problem with your download, receive an incorrect or incomplete file, or identify a possible error in a pattern, please contact us at
ainasewingpatterns@gmail.com.

Where appropriate, we will investigate the issue and may provide assistance, a corrected file or a replacement download.

3. Duplicate or Accidental Purchases

If you accidentally purchase the same pattern more than once, please contact us as soon as possible with your order details. We will review duplicate-purchase requests individually and, where appropriate, provide a suitable resolution.

4. Unauthorised Transactions

If you believe a purchase was made without your authorisation, please contact us promptly with the relevant order information. We may request additional details in order to review the transaction and determine the appropriate next steps.

5. Change of Mind, Sizing & Fabric Choice

Refunds are generally not available for change of mind, selecting the wrong size, choosing an unsuitable fabric, printing the wrong file format or deciding not to make the garment after the digital product has been supplied.

We therefore recommend checking the size guide, finished garment measurements, fabric recommendations and included PDF formats before purchasing and before cutting your fabric.

6. Purchases Through Third Parties

This Refund Policy applies to purchases made directly through AinaSewingPatterns. If you purchase one of our patterns through an authorised third-party marketplace or retailer, the refund and cancellation rules of that platform may apply to your transaction.

7. Exceptional Circumstances

If unusual circumstances arise that are not covered above, you may contact us and explain the situation. Requests are considered individually. Any refund, replacement or other remedy will depend on the circumstances and on any rights or obligations that apply under relevant law.

8. Customer Support

If you are unsure about a pattern before purchasing, or need assistance after purchase, please contact us. We are happy to help with questions about the product information, available file formats or download access.

Contact:
ainasewingpatterns@gmail.com

AinaSewingPatterns · San Sebastián, Spain